Frequently Asked Questions
Find answers to commonly asked questions about lighting and our services
- Home >
- FAQs
- Our customer service team will efficiently intake new requests from customers and will route design and technical requests to our Project Management team.
- Our Project Management team will review plans, site photos and may schedule a site visit prior to sending recommendations, a proposal with payment options or a design mark-up if needed.
- Once a deposit payment is received, our Project Manager will complete any needed design, confirm specifications, order parts and provide schedule options.
- Installation will be performed by qualified technicians typically between 7:30am-3:30pm.
- Each of our crews is equipped with site protection supplies, including shoe covers, tool blankets, and plastic sheeting, to ensure your property is protected during the installation process.
- We will provide dust protection and removal of project-related debris and maintain a clean and orderly work area.
- Upon completion of your project, our accounting team will email and text for final payment.
- As you enjoy the new tech, our team may follow up to ensure you are satisfied with the results and ask for a review!
We are committed to providing the highest quality installation services, and we understand that properly functioning lighting and electrical systems are essential for safety and ambiance in your home or business. That’s why we offer a comprehensive guarantee on all of our work.
- We are fully licensed and insured throughout the Washington DC Metro Area.
- We will use only quality, UL-listed parts, wiring, and light fixtures free from any known defects.
- We will maintain the highest level of safety and perform NEC code-compliant installations.
We will inform you of any existing non-code-compliant findings and provide remedy recommendations.
Parts are warranted for one year, and labor is warranted for ninety days from the date of installation unless otherwise agreed in writing.
- Many of our featured brands, including Lutron, DMF Lighting, and GardenLight LED, provide much longer warranty periods.
We will ensure you have the documentation needed to support warranty claims with manufacturers.
Flat rate pricing proposals available upon request, however not all types of repairs or installations qualify for a flat rate pricing proposal. Labor rates are as follows should our technician have to use tools to diagnose or repair an electrical problem.
Service Call Fee (dispatch setup, drive time, service van wear/tear): $50
Not discountable but waived for return service of related work
Standard Labor Rates:
Electrician Hourly Labor (1 hour minimum): $130
Apprentice Hourly Labor: $70
Click Here to Schedule Online & Save 15% on Hourly Labor!
Please Note: This is a limited time offer which applies to standard service labor rates only. Service must be scheduled online to qualify for a discount.
Accepted include checks, eChecks, all major Credit Cards and PayPal. Credit card transactions over $5,000 incur a 3% processing fee and some payment types have limits. Payment options for your project will be listed on proposals and invoices.
At New Age Lighting we take pride in offering you the latest advancements in lighting technology, providing industry-leading, innovative lighting solutions with a human-centered focus at its core. Which is why we are a factory-trained and certified Lutron Installer.
Lutron is the world leader in innovative, precision-controlled, automated lighting and shading systems, bringing over 60 years of experience to the industry. Lutron’s unparalleled lighting and shading solutions are highly customizable to your lifestyle and needs, transforming the comfort and enjoyment of your home, and providing intuitive and streamlined function you will never want to live without once you experience it.
At New Age Lighting we offer an array of Lutron lines and products for every customer’s unique needs, lifestyle and home, including Ketra, Caseta Wireless, RA2 Select, RadioRA3 and HomeWorks QS.
Have More Questions? Get in Touch
Frequently Asked Questions
- Our customer service team will efficiently intake new requests from customers and will route design and technical requests to our Project Management team.
- Our Project Management team will review plans, site photos and may schedule a site visit prior to sending recommendations, a proposal with payment options or a design mark-up if needed.
- Once a deposit payment is received, our Project Manager will complete any needed design, confirm specifications, order parts and provide schedule options.
- Installation will be performed by qualified technicians typically between 7:30am-3:30pm.
- Each of our crews is equipped with site protection supplies, including shoe covers, tool blankets, and plastic sheeting, to ensure your property is protected during the installation process.
- We will provide dust protection and removal of project-related debris and maintain a clean and orderly work area.
- Upon completion of your project, our accounting team will email and text for final payment.
- As you enjoy the new tech, our team may follow up to ensure you are satisfied with the results and ask for a review!
We are committed to providing the highest quality installation services, and we understand that properly functioning lighting and electrical systems are essential for safety and ambiance in your home or business. That’s why we offer a comprehensive guarantee on all of our work.
- We are fully licensed and insured throughout the Washington DC Metro Area.
- We will use only quality, UL-listed parts, wiring, and light fixtures free from any known defects.
- We will maintain the highest level of safety and perform NEC code-compliant installations.
We will inform you of any existing non-code-compliant findings and provide remedy recommendations.
Parts are warranted for one year, and labor is warranted for ninety days from the date of installation unless otherwise agreed in writing.
- Many of our featured brands, including Lutron, DMF Lighting, and GardenLight LED, provide much longer warranty periods.
We will ensure you have the documentation needed to support warranty claims with manufacturers.
Flat rate pricing proposals available upon request, however not all types of repairs or installations qualify for a flat rate pricing proposal. Labor rates are as follows should our technician have to use tools to diagnose or repair an electrical problem.
Service Call Fee (dispatch setup, drive time, service van wear/tear): $50
Not discountable but waived for return service of related work
Standard Labor Rates:
Electrician Hourly Labor (1 hour minimum): $130
Apprentice Hourly Labor: $70
Click Here to Schedule Online & Save 10% on Labor!
Please Note: This is a limited time offer which applies to standard service labor rates only. Service must be scheduled online to qualify for a discount.
Accepted include checks, eChecks, all major Credit Cards and PayPal. Credit card transactions over $5,000 incur a 3% processing fee and some payment types have limits. Payment options for your project will be listed on proposals and invoices.
At New Age Lighting we take pride in offering you the latest advancements in lighting technology, providing industry-leading, innovative lighting solutions with a human-centered focus at its core. Which is why we are a factory-trained and certified Lutron Installer.
Lutron is the world leader in innovative, precision-controlled, automated lighting and shading systems, bringing over 20 years of experience to the industry. Lutron’s unparalleled lighting and shading solutions are highly customizable to your lifestyle and needs, transforming the comfort and enjoyment of your home, and providing intuitive and streamlined function you will never want to live without once you experience it.
At New Age Lighting we offer an array of Lutron lines and products for every customer’s unique needs, lifestyle and home, including Ketra, Caseta Wireless, RA2 Select, RadioRA3 and HomeWorks QS.
Have More Questions? Get in Touch
A Look into the Satisfaction of Our Clients: Reviews of New Age Lighting
We have used their services for several home renovations and improvements over the years. They not only provide experienced and sound counsel, but their knowledge and understanding of the mind-bending technological advancements that have revolutionized the home lighting industry are second to none in our metropolitan area. An added bonus is the courteous and skillful work of their service technicians, most of whom we now know on a first-name basis. New Age Lighting is user-friendly and homeowner friendly. “ Stephen Danzansky Washington DC
Supremely knowledgeable, super efficient, reasonably priced, and very friendly service, for electrical problems both difficult and easy. Restored an exterior light and a front door bell to working condition. The former required understanding and solving issues with complicated 90-year old wiring. I highly recommend New Age Lighting." Richard Jewett Silver Spring, MD
They were punctual, professional and practical with my concerns as a first time customer. I have a clear conscience when I say "I recommend New Age for your electrical needs. This is not a commercial!!! Solomon Palmer
Alan was able to assess my needs and make a high quality recommendation, Rudy and Jose installed, flawlessly, a new heating system in our newly renovated bathroom. Their skill and professionalism were top notch. We have had a lot of contractors in and out of our house over the last few months during our renovations, so trust me when I say these guys were the best!!” Debbie Snyder
of an electric car charger, and they were outstanding. Helped me sort through options of how to do the install and showed up on time! They were efficient and cleaned up so well, I could barely tell they had been in our basement. Everything looks super nice and professionally installed. So glad we found them! Marci McCoy
- from Austen helping schedule you or assist you with emergencies to Eric who has provided us with his expertise, professionalism and experienced advice on several occasions. I cannot recommend these folks highly enough as they have helped us with fixture installations, old wiring, and post-inspection home improvements that made our home safe and beautiful. Thank you, New Age!!” Holly Smith
We have used their services for several home renovations and improvements over the years. They not only provide experienced and sound counsel, but their knowledge and understanding of the mind-bending technological advancements that have revolutionized the home lighting industry and are second to none in our metropolitan area. Stephen Danzansky
has used New Age for almost 15 years and could not be happier with their service, support, and follow through. Alan and his team are friendly, extremely knowledgeable, and very practical in their approach and solving of problems. They are a great resource for my team, and provide great value to our clients and their valuable real estate. Brian Ridgway
efficient and super nice to work with. They were there to install a hefty light fixture in an older home with tricky wiring. They did beautiful work. They left the room somehow cleaner than they found it lol. They even noticed and repaired a few broken switches. Worth every penny! Theo and Audie Emery
They're positively well wired. Efficient. Knowledgeable. Responsive. On time. Bright as a giant light bulb. We used them for a large number of repairs, their remediation advice was spot on, and their prices weren't shocking. Bobby Medow