Proposal Terms

Review our terms and policies for your custom lighting or electrical project.

Parts: Warrantied for one year.
Labor: Warrantied for ninety days from the date of installation, unless otherwise agreed in writing.
Manufacturer Warranties: Many of our featured brands, including Lutron, DMF Lighting, and GardenLight LED, provide significantly longer warranty periods. We will provide the documentation needed to support warranty claims with these manufacturers.
Warranty Exclusion Notice: Wireless Interconnect Smoke Detectors We are unable to provide warranty coverage for wireless interconnect smoke detector devices. Due to factors outside of our control, these devices frequently experience communication errors leading to nuisance chirping and potential malfunction.
Recommendation: For clients requiring wireless interconnection, we strongly recommend professional-grade smart system devices such as Google Nest Protect. These systems utilize more robust communication protocols (such as Thread/Weave) and provide app notifications regarding device status, battery levels, and potential issues, significantly minimizing the risk of false alarms.

The following standard operating notes apply to all proposals:
Hours: Normal working hours are 7:30 am to 3:30 pm, Monday through Friday (excluding holidays).
Pricing: Total Proposal Price is based on acceptance of all proposed work and includes the greatest volume-based discount available. No additional discounts or promotions may be applied.
Parking: Accommodations are to be provided by the owner/agent. Legitimate fees or citations are reimbursable at cost.
Materials: Any customer-supplied devices or materials must be UL listed.
Structural: Due to the nature of electrical installation, it may be necessary to cut walls or ceilings. We make every effort to limit drywall damage.
Ceilings are assumed to be a single layer of drywall or plaster.
Attic access may occasionally result in minor cracks or nail pops.
Existing Conditions: Existing service and circuitry are assumed to be operational and capable of accommodating new proposed loads.

The following items are excluded from this proposal unless explicitly listed as a line item:
Electrical permits and inspections.
Labeling of existing panels and equipment.
Patching, painting, or repairs to surfaces (walls, ceilings, landscaping).
Painting of new or existing electrical materials/devices.
Handling or removal of latent objects or hazardous materials.
Waterproofing, sealing, pitch pockets, or roof penetrations.
Locating and marking of private utilities.
Utility company fees for temporary or permanent power.

Photos and video content recorded by staff may be anonymized to ensure client privacy and used for marketing purposes (online and print). Clients may opt out by written request.

New Age Lighting carries Workmen's Compensation and Professional Liability Insurance covering its work on this project. Owner/contractor agrees to notify his/her insurance company of the commencement of work. Risk of loss due to fire, windstorm, vandalism, or other casualty shall be upon the owner/contractor.

Commencement: Upon receipt of proposal acceptance and deposit, we confirm specifications, order custom materials, and schedule the technical team.
Refunds: Deposits are refundable for canceled projects up to the recoverable amount.
Non-Refundable Costs: Restocking fees, custom material orders, payment processing fees, and unrecoverable labor are non-refundable and will be deducted from the refund or billed to the client.

Default: An Owner/Contractor will be considered in default if:
Any payment called for under this proposal and all authorized change orders becomes past due.
Any written agreement made by the owner/contractor is not promptly performed.
Any conditions warranted by the owner/contractor prove to be untrue.
Failure of owner/contractor to comply with any of the conditions of the proposal.
Remedies: In the event of default, New Age Lighting may do any or all of the following:
Suspend the work and remove its material/equipment from the premises.
Remove any supplied material/equipment, whether or not it has been installed and whether or not it has been placed in operation. Owner/contractor agrees that New Age Lighting may enter upon the property for the purpose of repossessing such equipment without liability for trespass or any other reason.
Retain all monies paid hereunder, regardless of the stage of completion of the work, and bring any appropriate action in court to enforce its rights. The owner/contractor agrees to pay all costs and expenses, attorney’s fees, court costs, and collection fees (including fees incurred in connection with appeals) incurred by New Age Lighting in enforcing its rights under this proposal.

Expiration: Proposals expire 10 days from the date emailed.
Timeline: Offers are subject to change if installation exceeds one year for causes not due to New Age Lighting’s negligence.
Limitation of Liability: New Age Lighting shall not be liable for failure to perform if prevented by strikes, or other labor disputes, accidents, acts of God, pandemics, governmental or municipal regulation or interference, shortages of labor or materials, delays in transportation, non-availability of the same from a manufacturer or supplier, or other causes beyond our control. In no event shall New Age Lighting be liable for any special or consequential damages, or damages attributable to bodily injury unless caused by a negligent act or omission by New Age Lighting or its employees.
Late Payments: Accounts 30 days past due shall be subject to late fees of 1% per month and, if necessary, all costs of collections, including, without limitation, attorney fees and their costs.
Material Volatility: Due to erratic price increases in electrical materials, the Proposal price shall be subject to increases due to price fluctuations over the prices quoted us as of the date of this proposal, provided any increases are not due to any delay or negligence on our part.