Question 1

What is your process?

Accepted Answer

Our customer service team will efficiently intake new requests from customers and will route design and technical requests to our Project Management team.
Our Project Management team will review plans, site photos and may schedule a site visit prior to sending recommendations, a proposal with payment options or a design mark-up if needed.
Once a deposit payment is received, our Project Manager will complete any needed design, confirm specifications, order parts and provide schedule options.
Installation will be performed by qualified technicians typically between 7:30am-3:30pm.
Each of our crews is equipped with site protection supplies, including shoe covers, tool blankets, and plastic sheeting, to ensure your property is protected during the installation process.
We will provide dust protection and removal of project-related debris and maintain a clean and orderly work area.
Upon completion of your project, our accounting team will email and text for final payment.
As you enjoy the new tech, our team may follow up to ensure you are satisfied with the results and ask for a review!

Question 2

Do you offer a guarantee?

Accepted Answer

We are committed to providing the highest quality installation services, and we understand that properly functioning lighting and electrical systems are essential for safety and ambiance in your home or business. That’s why we offer a comprehensive guarantee on all of our work.

We are fully licensed and insured throughout the Washington DC Metro Area.
We will use only quality, UL-listed parts, wiring, and light fixtures free from any known defects.
We will maintain the highest level of safety and perform NEC code-compliant installations.
We will inform you of any existing non-code-compliant findings and provide remedy recommendations.

Question 3

Do you offer a warranty?

Accepted Answer

Parts: Warrantied for one year.

Labor: Warrantied for ninety days from the date of installation. Note: Labor warranty is excluded on projects where New Age Lighting provides only design, specification, and components; in such cases, all labor and installation warranties are the sole responsibility of the installing contractor.

Many of our featured brands, including Lutron, DMF Lighting, and GardenLight LED, provide much longer warranty periods.
We will ensure you have the documentation needed to support warranty claims with manufacturers.

Question 4

What is your pricing?

Accepted Answer

Flat rate pricing proposals available upon request, however not all types of repairs or installations qualify for a flat rate pricing proposal. Labor rates are as follows should our technician have to use tools to diagnose or repair an electrical problem.Service Call Fee (dispatch setup, drive time, service van wear/tear): $50Schedule Online for Savings! New clients who book a service appointment using our Book A Service Form, and returning clients who use the same form OR schedule by text to 301-588-4457, will receive half off the Service Call Fee, a saving of $25! This offer applies to service appointments only and does not apply to estimate requests. Hourly Labor Rates:
Electrician Hourly Labor (1 hour minimum): $150
Apprentice Hourly Labor: $75 Programmer Hourly Labor (1 hour minimum): $225

Question 5

What payment methods do you accept?

Accepted Answer

Accepted include checks, eChecks, all major Credit Cards and PayPal. Credit card transactions over $5,000 incur a 3% processing fee and some payment types have limits. Payment options for your project will be listed on proposals and invoices.

Question 6

What is Lutron?

Accepted Answer

At New Age Lighting we take pride in offering you the latest advancements in lighting technology, providing industry-leading, innovative lighting solutions with a human-centered focus at its core. Which is why we are a factory-trained and certified Lutron Installer.

Lutron is the world leader in innovative, precision-controlled, automated lighting and shading systems, bringing over 60 years of experience to the industry. Lutron’s unparalleled lighting and shading solutions are highly customizable to your lifestyle and needs, transforming the comfort and enjoyment of your home, and providing intuitive and streamlined function you will never want to live without once you experience it.

At New Age Lighting we offer an array of Lutron lines and products for every customer’s unique needs, lifestyle and home, including Ketra, Caseta Wireless, RA2 Select, RadioRA3 and HomeWorks QS.

Question 7

Do you sell lighting fixtures?

Accepted Answer

We specify and install premium lighting from our manufacturer partners, including Lutron, Ketra, DMF Lighting, Proluxe, and Garden Light LED, as part of our design and installation projects. On select occasions we provide fixtures alone, but only when they are part of an architectural lighting package we have designed, or when a partnered architect or interior designer has specified them. We do not sell single bulbs or operate as a retail showroom.

Question 8

Are you a lighting store or showroom?

Accepted Answer

We are a lighting design and installation contractor, not a retail store. We do operate a private showroom by appointment only, where clients can experience Ketra natural lighting and Lutron HomeWorks control systems in person before specifying them for their home. The showroom is a design tool for our clients and professional partners, not a retail location. We don’t sell individual bulbs or fixtures to walk-in customers. Our work is the design, specification, installation, and control of complete lighting systems for residential clients throughout the Washington DC Metro area, Montgomery County MD, and Northern Virginia.

Question 9

Can I just buy lighting from you without installation?

Accepted Answer

For complete architectural lighting packages that we have designed, or that a licensed architect or interior designer has specified, we can provide fixture-only fulfillment. We do not sell fixtures à la carte for DIY purchase. The value we provide is professional design, specification, and installation, not retail fulfillment.

Question 10

Do you work with architects and interior designers?

Accepted Answer

Yes, regularly. We collaborate with architects, interior designers, builders, and other industrial professionals throughout the DC Metro area to deliver lighting design and installation services for high-end residential projects. We can work from another professional’s specification, or provide the complete lighting design ourselves.

Question 11

What’s the difference between buying from a lighting store and working with you?

Accepted Answer

A lighting store sells products. We design and install systems. A typical residential project includes layout design, fixture specification, control system integration (Lutron and Ketra), professional electrical installation, and post-installation programming and support. We focus on lighting quality, including color temperature, color rendering (CRI), glare reduction, dimming behavior, and circadian appropriateness. These are factors that retail stores typically don’t guide homeowners on.

Question 12

Do you stock lighting products?

Accepted Answer

We maintain a limited inventory of lighting systems and samples to support common repairs, replacements, and showroom demonstrations, but most projects are custom-ordered. Every fixture we install on a new project is specified and ordered project-by-project from our manufacturer partners (Lutron, Ketra, DMF Lighting, Proluxe, Garden Light LED) based on the design requirements for each home. This ensures clients receive the right fixture for each space, with the correct beam angle, color temperature, dimming compatibility, and aesthetic match.

Question 13

What types of projects do you take on?

Accepted Answer

Our projects range from single-room recessed lighting installations and chandelier replacements to whole-home lighting design with Lutron HomeWorks control systems and Ketra circadian-tuned LEDs. We take on retrofit installations in completed homes, dedicated control system upgrades for clients moving from standard switches, major renovations, and residential new construction. We also handle architectural lighting packages on behalf of architects and interior designers. Project durations range from a single service call to multi-month renovation collaborations.

Question 14

I’m doing a home renovation, at what stage should I bring you in?

Accepted Answer

As early as possible, ideally during architectural design, or before drywall goes up. Lighting placement affects ceiling layout, framing, and electrical rough-in. Bringing us in during pre-construction lets us coordinate with your architect, builder, or interior designer to plan fixture locations, switching, and control system wiring before the walls close up. We also work with completed homes for retrofit installations.

Question 15

Can I visit your showroom?

Accepted Answer

Our showroom is open by appointment only and is intended for clients and professional partners actively planning a lighting project. It’s an experiential space designed to let you see Ketra circadian-tuned lighting and Lutron HomeWorks control systems in action, including how light quality changes throughout the day, how scenes feel in person, and how shading integrates with lighting. If you’re considering a residential lighting project in the DC Metro area, book a consultation at newagedc.com/book-a-service and we’ll arrange a showroom visit as part of the design process.

Frequently Asked Questions