Frequently Asked Questions

• Our customer service team will efficiently intake new requests from customers and will route design and technical requests to our Project Management team. • Our Project Management team will review plans, site photos and may schedule a site visit prior to sending recommendations, a proposal with payment options or a design mark-up if needed. • Once a deposit payment is received, our Project Manager will complete any needed design, confirm specifications, order parts and provide schedule options. • Installation will be performed by qualified technicians typically between 7:30am-3:30pm. • Each of our crews is equipped with site protection supplies, including shoe covers, tool blankets, and plastic sheeting, to ensure your property is protected during the installation process. • We will provide dust protection and removal of project-related debris and maintain a clean and orderly work area. • Upon completion of your project, our accounting team will email and text for final payment. • As you enjoy the new tech, our team may follow up to ensure you are satisfied with the results and ask for a review!

We are committed to providing the highest quality installation services, and we understand that properly functioning lighting and electrical systems are essential for safety and ambiance in your home or business. That’s why we offer a comprehensive guarantee on all of our work. • We are fully licensed and insured throughout the Washington DC Metro Area. • We will use only quality, UL-listed parts, wiring, and light fixtures free from any known defects. • We will maintain the highest level of safety and perform NEC code-compliant installations. • We will inform you of any existing non-code-compliant findings and provide remedy recommendations.

Parts are warranted for one year, and labor is warranted for ninety days from the date of installation unless otherwise agreed in writing. • Many of our featured brands, including Lutron, DMF Lighting, and GardenLight LED, provide much longer warranty periods. • We will ensure you have the documentation needed to support warranty claims with manufacturers.

Flat rate pricing proposals available upon request, however not all types of repairs or installations qualify for a flat rate pricing proposal. Labor rates are as follows should our technician have to use tools to diagnose or repair an electrical problem. Service Call Fee (dispatch setup, drive time, service van wear/tear): $50 Schedule Online for Savings! New clients who book a service appointment using our Book A Service Form,(https://www.newagedc.com/book-a-service/) and returning clients who use the same form OR schedule by text to 301-588-4457, will receive half off the Service Call Fee, a saving of $25! This offer applies to service appointments only and does not apply to estimate requests. Hourly Labor Rates: Electrician Hourly Labor (1 hour minimum): $150 Apprentice Hourly Labor: $75

Accepted include checks, eChecks, all major Credit Cards and PayPal. Credit card transactions over $5,000 incur a 3% processing fee and some payment types have limits. Payment options for your project will be listed on proposals and invoices.

At New Age Lighting we take pride in offering you the latest advancements in lighting technology, providing industry-leading, innovative lighting solutions with a human-centered focus at its core. Which is why we are a factory-trained and certified Lutron Installer. Lutron is the world leader in innovative, precision-controlled, automated lighting and shading systems, bringing over 60 years of experience to the industry. Lutron’s unparalleled lighting and shading solutions are highly customizable to your lifestyle and needs, transforming the comfort and enjoyment of your home, and providing intuitive and streamlined function you will never want to live without once you experience it. At New Age Lighting we offer an array of Lutron lines and products for every customer’s unique needs, lifestyle and home, including Ketra,(https://www.newagedc.com/luxury-lighting-with-ketra-by-lutron/) Caseta Wireless,(https://www.newagedc.com/lutron-caseta-wireless-lighting-control-system/) RA2 Select,(https://www.newagedc.com/lutron-ra2-select-lighting-control-system/) RadioRA3 (https://www.newagedc.com/lutron-radiora3-lighting-control-system/)and HomeWorks QS.(https://www.newagedc.com/lutron-homeworks-qs-lighting-control-system/)