Case Study: Rescuing a Broken HomeWorks System and Restoring Ambiance

Imagine waking up in your beautiful condo and realizing you cannot turn on the lights. Or perhaps worse, you cannot turn them off.

This was the reality for our client, Terri. She approached us with a Lutron HomeWorks system that had fallen into disrepair. It was an outdated system, and the processor had essentially given up the ghost. She was unable to operate keypads, meaning lights were stuck in a binary state: full blast or total darkness22.

We didn't just quote her a massive replacement and leave her in the dark for six weeks. We moved immediately.

• The Triage: We assessed the system and borrowed a processor from our own stock to get her lights working immediately while we waited for parts23.

• The Upgrade: Once the crisis was averted, we performed a full HomeWorks system upgrade to modernize her control24.

• The Aesthetic: Terri then had us replace her glaring recessed fixtures with DMF Artafex "Warm-Dim" lights, which mimic the soft glow of sunset as they dim25.

Terri went from living in a broken system to having a fully automated, ambiance-rich home. She even contracted us for routine check-ups to ensure she never ends up in the dark again26.

If you have an older system that is acting up, click here to book a quick assessment. We can usually diagnose the issue fairly quickly.

If you would like to learn more about how we can help, simply visit the link below: https://www.newagedc.com/lutron-homeworks-system-upgrade-to-qsx